Refund policy
Shipping & Delivery Policy (United States)
Order Processing Times
All orders are processed within 1–5 business days.
Orders are shipped on Tuesdays and Thursdays, excluding holidays.
Once shipped, delivery times depend on the selected shipping carrier and service level. Customers will receive tracking information via email once the order is shipped.
We are not responsible for delivery delays caused by carriers, weather conditions, customs processes, or incorrect address information provided by the customer.
We assist customers in filing carrier claims but are not responsible for carrier handling errors once the shipment is in transit.
Orders marked as “Delivered” by the carrier are considered successfully delivered.
Shipping Rates & Delivery Estimates
Shipping rates are calculated automatically at checkout based on:
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Items in your cart
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Order weight and dimensions
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Rates provided by the selected carrier
Rates may change at any time, but the price shown at checkout is final for your order. The delivery time depends on the shipping carrier and the service you select at checkout. We do not control carrier delivery times.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information (if available for your chosen carrier).
Tracking numbers become active within 24 hours or according to the carrier’s policy.
Duties, Taxes & Import Fees
Beauty Room Store is not responsible for any customs fees, taxes, or other charges applied during or after shipping.
All such fees are the responsibility of the customer.
Additional Information for Professional Products Verification Policy
Some items—such as KART professional products labeled “with KART certificate only”—require proof of a valid professional certificate. Orders containing these products will be processed only after the customer sends valid certification to:
📧 beautyroomstore.usa@gmail.com Shipping will be delayed until documentation is received and approved.
By purchasing these products, you acknowledge that you may be required to provide proof of certification before your order can be processed.
If valid proof of certification is not provided within 3 business days of our request, your order will be canceled.
Because payment processing fees are charged to us immediately upon purchase and are non-refundable to our business, any refund issued due to failure to provide the required certification will be less the non-refundable payment processing fee (currently 3% of the transaction amount).
By completing your purchase, you acknowledge and agree to these terms.
Delays
We are not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Incorrect or incomplete addresses
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Any circumstances beyond our control
Damaged or Lost Packages
Any damaged or defective item claims must be submitted within 48 hours of delivery with photo evidence. Please contact us within 48 hours of delivery: 📧 beautyroomstore.usa@gmail.com
We will assist you in filing a claim with the shipping carrier. Please keep all packaging materials and damaged items until the claim is resolved.
Chargebacks initiated without prior contact with our support team will be disputed with full documentation. Customers must retain all packaging materials and damaged items until the claim is resolved.
Return & Refund Policy (Hygiene-Based No-Return Policy)
Due to the nature of our products (personal-care items, creams, lotions, oils, and other skincare/foot care goods), we do not accept returns or exchanges for hygiene and safety reasons. This includes cases where the customer changes their mind, orders the wrong item, or no longer wishes to keep the product. This policy ensures the highest hygiene and safety standards for all customers.
Non-Returnable Items
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All skincare, footcare, and body products
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Creams, lotions, oils
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Professional-use products
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Personal-care items
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Items requiring hygiene compliance
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Gift cards
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Sale items
All sales are final.
Exceptions (Damaged or Incorrect Items Only)
If your order arrives damaged, incorrect, or defective, please notify us within 48 hours of delivery: 📧 beautyroomstore.usa@gmail.com
Each case will be reviewed individually.
Refunds for Damaged or Incorrect Items Only
If approved:
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Refunds are issued to the original payment method
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Processing time: 5–7 business days after we receive and review the evidence or returned product (if required)
Chargeback Policy
We are committed to resolving any issues directly with our customers in a fair and transparent manner. Customers must contact our support team prior to initiating any chargeback or payment dispute. This allows us to investigate and resolve the issue quickly and efficiently.
Any chargeback initiated without prior communication with our support team may be formally disputed with the payment provider and issuing bank, including submission of full documentation such as:
- proof of delivery
- tracking confirmation
- order records
- customer communication logs
- store policies
- product descriptions
Chargebacks opened for delivered orders without documented prior contact with our support team may be classified as unauthorized or fraudulent activity and will be challenged accordingly. We reserve the right to suspend service and future purchases for accounts associated with abusive chargeback behavior.
Questions?
We are here to help.